Customer Service Statement
Important information about purchasing notelets and prints from Watercolours by Wallace.

The Seller
The seller is The McAlpine Partnership trading as Watercolours by Wallace,
a business with its registered office at:
Wester Balfunning Farm, Balfron Station, Glasgow, G63 0NF, UK
Tel: +44 (0) 1301 704 060
Email Us

Partners: G McAlpine and J McAlpine
VAT No: GB 743 0624 54

All purchases made from this site are governed by Scottish law, and any terms and conditions mentioned on this site do not preclude your statutory rights. If you have any complaints, or queries, contact the seller using any of the means listed above.

The only information we need from you is your contact details; Name, Address, Post/Zip Code, Telephone Number, and E-mail Address. This information is collected from you solely to allow Watercolours by Wallace to process and ship your order. The information is not given to any other organisation (excepting debt collection or credit checking where necessary), and will not be used to send you unsolicited mail.

Goods and Delivery
No stock is carried. All prints and notelets are printed to order. Delivery will be within 14 days of receipt of order (if paid by credit/debit card), or within 14 days of cheque clearance if paying by cheque or foreign draft. All orders received will be acknowledged and confirmed by e-mail.

All prints offered for sale on this site are of professional quality. If for any reason you change your mind about the photographs and wish to cancel your order, then providing that within 7 days of receiving the photographs you contact Watercolours by Wallace in writing, you will receive a full refund upon receipt of the goods being returned in good condition. If you are unable to ship the goods to Watercolours by Wallace, we will arrange collection from the delivery address, the cost of which will be deducted from your refund.

Whilst every effort is made to reproduce accurately the colours of the original artworks on this site, due to variation in settings in individual computers and monitors there will be variations beyond which Watercolours by Wallace cannot be held responsible.

Special Messages printed on Notelets
Watercolours by Wallace rely on the customer supplying copy in digital format and cannot be held responsible for spelling errors present after printing. We therefore request that all customers check the spelling carefully before emailing.

Payment Options:
When you have made your order selection, the actual processing of your card is carried out by PayPal (an Ebay Company).

While you are online, your card details will be authenticated by PayPal (this only takes a few seconds) and the transaction will take place in real-time online through the PayPal secure server.

You will be able to pay for your purchases in any of the following currencies: UK Pounds Sterling, US Dollars, Canadian Dollars, Japanese Yen and the Euro. We have provided a link to a current exchange rates facility. This is intended as a guide only. Watercolours by Wallace take no responsibility for the accuracy of this. The company processing your payment may have slightly varying exchange rates.

As the actual card processing is carried out and kept secure by PayPal, Watercolours by Wallace have no access to your card details.

If you prefer (or your country is not covered by PayPal), cheque payment will also be accepted but it should be noted that it may not be possible to dispatch the goods within 14 days, as dispatch can only be made once the cheque or foreign draft is cleared by our bank. Cheques should be made payable to The McAlpine Partnership.

All goods are shipped by Royal Mail; Recorded Signed for to UK addresses, and by Airmail International Signed For to addresses outside the UK.

Watercolours by Wallace will replace any products damaged in transit. In the unlikely event of this, you will be required to notify Watercolours by Wallace by
email within seven days and send back the damaged goods. Following receipt of this, Watercolours by Wallace will replace the goods and reimburse your postage costs.

The displayed prices are inclusive of UK VAT. This is not shown in the PayPal shopping cart, but will be displayed at checkout. There is no VAT on the shipping costs. Watercolours by Wallace reserve the right to alter without notice or prior warning, availability, prices and conditions of sale.

Safe internet shopping
With more and more people regularly using the Internet, it is important to ensure your safety when you buy online. We are keen to raise awareness of best practice at Watercolours by Wallace and as such we are pleased to support the Department of Trade and Industry's Safe Internet Shopping initiative, whose aim is to ensure that you are fully aware of your consumer rights when you buy online.

There are 5 key tips for Safe Shopping Online:

If your credit or debit card is used fraudulently in the EU, the card company must refund you.

Use ones you know or which are recommended and always get the supplier's phone number and postal address (Watercolours by Wallace address is displayed at the top of this page).

Keep a copy of what you've ordered, plus the supplier's confirmation message.

Your high street consumer rights apply online.

Cooling off:
In many cases in the EU the law lets you change your mind and get a refund within 7 working days of the delivery. The Government website www.consumer.gov.uk contains all the above tips as well as any other information you should need about shopping online safely.

All prices on Watercolours by Wallace are displayed in UK Pounds Sterling.

Watercolours by Wallace do not guarantee the accuracy of this facility.
The company processing your payment may have slightly varying exchange rates.